Terms & Conditions

1. TERMS & CONDITIONS

1. Company information

This website is operated by Rudolf & Co OÜ (registry code 12762598), VAT number EE102360208, registered address Sauna 8, Rapla, Raplamaa, 79515, Estonia (“Seller”).

Contact: info@metsatarvikud.ee

Website: www.relascope.eu (under development)

2. Scope

These Terms apply to all purchases made through the online store. By placing an order, the customer agrees to these Terms.

3. Products and pricing

All prices are shown in EUR (€). We reserve the right to change prices and correct errors before order confirmation.

4. Orders

Orders are binding once payment is received and confirmed. We reserve the right to cancel orders in case of stock issues, pricing errors, or suspected fraud.

5. Payment

Payments must be completed using available payment methods in the checkout. The order is processed only after successful payment.

6. Delivery

Delivery terms, costs, and carriers are specified during checkout. Delivery times are estimates only and may vary by destination.

7. Right of withdrawal (14 days)

Consumers have the right to withdraw from the purchase within 14 days from receiving the goods without providing any reason, in accordance with EU consumer law.

Returned goods must be unused and in original condition where reasonably possible.

8. Returns and refunds

Refunds are issued within 14 days after we receive the returned goods or proof of return. Refunds are made using the same payment method unless otherwise agreed.

9. Complaints and warranty

Consumers have the right to submit claims for defective goods within the statutory 2-year period. Please contact us at info@metsatarvikud.ee.

10. Liability

We are not liable for indirect damages or delays caused by circumstances beyond our control (force majeure).

11. Intellectual property

All website content is protected and may not be copied or used without written permission.

12. Governing law

Estonian law applies.

2. PRIVACY POLICY (GDPR)

1. Data controller

Rudolf & Co OÜ (reg. 12762598), Sauna 8, Rapla, Estonia
Email: info@metsatarvikud.ee

2. Data collected

We may collect:

  • Name
  • Contact details (email, phone)
  • Delivery address
  • Order history
  • Payment confirmation data

3. Purpose of processing

Personal data is processed to:

  • fulfill orders
  • manage customer service
  • comply with legal obligations

4. Legal basis

Processing is based on:

  • contract performance (orders)
  • legal obligations (accounting, taxation)
  • legitimate interest (fraud prevention)

5. Data retention

Data is stored as long as required by law (typically up to 7 years for accounting records).

6. Data sharing

We may share data with:

  • payment service providers
  • logistics and courier companies
  • accounting service providers (if applicable)

7. Customer rights

You have the right to:

  • access your data
  • request correction
  • request deletion (where legally possible)
  • restrict processing
  • data portability

Requests: info@metsatarvikud.ee

8. Security

We apply reasonable technical and organizational measures to protect data.

9. International transfers

As we sell globally, data may be processed outside the EEA using compliant safeguards.

10. Contact

info@metsatarvikud.ee

3. COOKIE POLICY

We use cookies to:

  • enable website functionality
  • remember cart contents
  • analyze website traffic (if enabled in future)
  • improve user experience

Non-essential cookies (analytics/marketing) will only be used with user consent.

Users can manage cookies through browser settings or cookie consent tools.

Contact: info@metsatarvikud.ee

4. SHIPPING POLICY

Shipping regions

We ship worldwide.

Delivery time

Delivery times vary by destination and carrier and are estimates only.

Shipping costs

Shipping costs are calculated at checkout.

Carriers

Shipping partners are selected based on destination and service availability.

Risk transfer

Risk transfers to the customer once goods are delivered to the shipping address.

Delays

We are not responsible for delays caused by customs, carriers, or force majeure.

5. RETURNS & REFUNDS POLICY

14-day right of withdrawal

Customers have the right to return goods within 14 days of delivery.

Conditions

Returned items must be unused and in reasonable condition.

Return costs

Return shipping costs are borne by the customer unless the item is defective or incorrect.

Refund timing

Refunds are processed within 14 days after receipt of returned goods or proof of return.

Exceptions

The right of withdrawal may not apply to:

  • custom-made goods
  • used or damaged goods beyond normal inspection

6. WARRANTY & COMPLAINTS

All goods are covered by a 2-year legal warranty.

If a product is defective:

We will offer:

  • repair
  • replacement
  • refund (if applicable under law)
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